Refund & Return Policy

Last Updated: October 29, 2026

At Kishori Collection, we are committed to sustainability and excellence. Our goal is to ensure you are completely satisfied with your eco-friendly fashion choice. Because we promote conscious consumerism in Lucknow, we encourage our customers to consult with our stylists via WhatsApp before purchase to ensure the perfect fit and minimize the environmental impact of returns.

1. Return Eligibility

We accept returns or exchanges within 7 days of delivery, provided the following conditions are met:

• The item must be in its original, unworn, and unwashed condition.
• All original tags, packaging, and labels must be intact.
• The product must be free from any scents, stains, or signs of wear.
• Items purchased during a clearance sale or with specific "Non-Returnable" tags are ineligible for return.

2. The Return Process

To initiate a return or exchange for your sustainable garments, please follow these steps:

1. Contact our support team via WhatsApp at 9151222914 or email support@kishoricollection.in.
2. Provide your order details and a brief reason for the return (e.g., sizing issue or defect).
3. Once your request is approved, we will provide you with the return shipping address for our boutique in Lucknow.
4. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

3. Refunds & Store Credit

Upon receiving and inspecting the returned item at our facility, we will process your request:

• Approved Refunds: For damaged or incorrect items, a full refund will be processed to your original payment method within 5-7 business days.
• Exchanges & Credit: For change-of-mind or sizing issues, we primarily offer exchanges for another size/style or store credit, which helps us maintain our sustainable operations.

4. Damaged or Defective Items

We take pride in our handcrafted quality. If you receive a defective item, please notify us within 24 hours of delivery with photos of the defect. We will prioritize a replacement or full refund at no additional cost to you.

5. Sustainable Shopping Advice

To help reduce the carbon footprint associated with shipping and returns, we provide detailed fabric descriptions and size charts. Our stylists are always available for a live video call or WhatsApp chat to help you make the right choice the first time.